1. Reservation and Cancellation

50% deposit of total tariff is required to secure the booking.

We accept Visa, Master and American Express ONLY for deposit payment. We accept cash, Visa, Master, EFTPoS and American Express ONLY for outstanding charges.

Should you would like to booking without a credit card, full payment plus $200 security bond (for incidental charges) is required by Direct Deposit. $200 will be refunded after guest departure and inspection is carried. Security bond can be refunded by direct deposit into bank account or refund to a credit card. 

If you want to cancel your reservation after your booking has been confirmed, please send your cancellation by written notice by e-mail at enquiries@ozstaysapartment.com.au and also quote your booking reference number (on your deposit tax invoice) with shortly reservation details as well. Deposit is refundable however cancellation charges will be applied (deducted from deposit).

The following scale of charges will be applied, depending on when the notification of cancellation is received.

a) 10% of total tariff.

b) No cancellation of the reservation and (or) no checking in at the confirmed date (NO SHOW): 1 night's accommodation for each room.

c) Should the guest is not satisfy with the condition of the apartment. Please SMS to 0403256778 / 0402730588 as soon as possible stating the room number and booking name. With SMS we can determine the time of complaint and be fair to both party. Full refund is given base on the following:

i. We would determine the date and time of the check-in and the date and time of the complaint received by SMS.

ii. Should the guest determine to leave the apartment right away and claim a full refund. Please SMS us as mentioned in part (c) and to be able to claim for a full refund, make sure the condition of the apartment is as it was when checked in. Bedrooms, beds, bathroom, kitchen should show no sign of being used.

d) Cancellation after the check-in date (or cancellation deadline date) STRICTLY NO REFUNDS due to hotel policy.

e) Should the guests want to shorten the period of stay after check-in, STRICTLY NO REFUNDS due to hotel policy.

f)Lost keys and fobs will incur a $150 penalty and must be reported to Ozstays P/L immediately.

 

2. Damage to the premises

a)The TENANT must ensure that care is taken to avoid damaging the rented premises. Inspection would be made after quests check out. Any damages would be charged into the credit card provided.

b)The TENANT must take reasonable care to avoid damaging the premises and any common areas.

c)The TENANT who becomes aware of damage to the rented premises must give notice to Ozstays Pty Ltd of any damage to the premises as soon as practicable.
 

3. Cleanliness of the premises

a)The TENANT must keep the premises in a reasonably clean condition during the period of agreement.
 

4. Use of premises

a)The TENANT must not use or allow the premises to be used for any illegal purpose.

b)The TENANT must not use or allow the premises to be used in such a manner as to cause a nuisance or cause an interference with the reasonable peace, comfort or privacy of any occupier of neighboring premises.

c)Ozstays Pty Ltd reserves the right to evict abusive or unsettled guests immediately and accommodation charge is not refundable.

Payment

Payment shall be made by credit card and we currently accept Visa and MasterCard. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. Payments are therefore subject to the approval of the financial institution and Ozstays Pty Ltd shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason.